Terms + Conditions

TERMS AND CONDITIONS

These terms and conditions govern your use of the Naturally Luxe online store. By placing an order, you agree to and are bound by these terms. If you are unwilling to comply with these terms then you may not use Naturally Luxe online store.

 

PRICING AND PAYMENT

All prices on the Naturally Luxe online store are given in New Zealand Dollars exclusive of delivery costs.

We accept payment by PayPal.  If you are interested in reading more about Paypal you can see their website at www.paypal.com

Please note Naturally Luxe online store has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable. Please see the shipping section for more information about delivery costs and delivery dates.

 

AVAILABILITY

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. 

Some products are only available to customers in New Zealand due to shipping restrictions. This will be specified in the description of the product page.

 

ONLINE PROCESS

We must receive payment in full before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Items will then be dispatched once payment has been received. For more information regarding delivery dates and times please refer to the shipping section below.

 

CANCELLATIONS

Once an order has been placed you are unable to cancel or alter the order. 

 

SHIPPING

We use Castle Parcels with track and trace within New Zealand which allows us to give you the best shipping prices.

Within NZ, please allow 3-7 working days for delivery on stocked items.  Please contact us for International Shipping quotes. For unstocked items, we will advise you to the approximate delivery date at which time you may accept or cancel your order.

Please note Naturally Luxe online store has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable.

 

RETURNS AND EXCHANGES

THERE WILL BE NO RETURNS OR EXCHANGES

All sale items are a final sale and are strictly non-returnable. 

Returns of faulty items will only be accepted if the goods were faulty when delivered to you; Naturally Luxe online store makes great effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items that appear to have been damaged or used by customer will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting hello@naturallyluxe.co.nz about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you. In case we cannot offer you a replacement, you will receive a refund to the value of the item at the time of purchase and any shipping costs incurred.

 

CONTENT ACCURACY

We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Prices on site are current at time of display and subject to variation without notice. We will do our best to display accurate descriptions and pricing, but are unable to warrant that the product descriptions or other content of the web site is accurate, complete, reliable, current or error free. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the products on this website.

 

PRIVACY AND SECURITY

We are committed to protecting our customer’s privacy. Naturally Luxe will never distribute any personal information to third parties under any circumstance, including those who subscribe to our mailing list. The information we collect is used solely to process your order and stay in touch with you.

Joining the Naturally Luxe mailing list is optional, although recommended. It will allow us to keep you up to date with the latest info including what’s new on the store. If you have signed up to our mailing list and would like to unsubscribe simply email us with unsubscribe in the subject area, and you will be removed immediately.